Customizable Communication Templates

Communication is key to a great user experience. Whether it's a One-Time Password (OTP) for login or a welcome email for a new user, the message should reflect your brand's voice and style. Zero IDS now introduces fully customizable Communication Templates.

What are Communication Templates?

Communication Templates allow you to define the exact content of emails and SMS messages sent by the system. You can create templates for various scenarios, such as:

• OTP Verification: The code sent via email or SMS for 2FA or passwordless login.
• Magic Link: The secure link sent for passwordless authentication.
• Welcome Email: The message sent when a new user registers.
• Password Reset: Instructions for resetting a forgotten password.

Dynamic Variables

Templates support dynamic variables using the Handlebars syntax (e.g., {{variable}}). This allows you to personalize messages with user-specific data.

Common variables include:

• {{code}}: The OTP code.
• {{name}}: The user's first name.
• {{link}}: The magic link or action URL.
• {{appName}}: The name of your application.

How to Configure

System Administrators can manage templates directly from the Console:

1. Log in to the Admin Console.
2. Navigate to System Settings > Communication.
3. Select the template you wish to edit (e.g., "SMS OTP Template").
4. Update the content and save.

Multi-Channel Support

Zero IDS supports both Email (SMTP) and SMS (Twilio) channels. You can configure separate templates for each channel to ensure the message is optimized for the medium.